Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information through earrivalcardindia.com.
For privacy enquiries, contact [email protected].
1. Information we collect
When you use our India e-Arrival Card assistance service, we may collect:
Your name, date of birth and nationality.
Passport and travel information.
Contact and accommodation details.
Application and order information.
Payment references.
Emails and other correspondence.
If you apply for another traveller, including a child, you confirm that you have their permission or the appropriate authority to provide their information.
2. How we use your information
We use your information to:
Review, prepare and submit your application.
Process your payment.
Contact you about your application.
Send your completed application or confirmation.
Correct errors and respond to enquiries.
Prevent fraud and manage complaints or payment disputes.
Meet our legal and accounting obligations.
We process this information because it is necessary to provide the service you requested, comply with legal obligations and protect our legitimate business interests.
3. How we share information
We may share relevant information with:
Indian government and immigration systems for submitting your application.
Square for processing payments.
WordPress and providers supporting our website, forms, hosting, email and security.
We do not sell your personal information.
Submitting an e-Arrival Card requires information to be transferred to India. Where required, appropriate legal safeguards will be used.
Square processes payment information under its own privacy terms. We do not receive or store your full payment card details.
4. How long we keep information
We normally retain application, passport, travel and service-delivery records for up to 12 months after completing the service. This allows us to respond to enquiries, complaints and payment disputes.
If a complaint, refund request or chargeback remains open, relevant information may be retained until the matter is resolved.
Information is securely deleted or anonymised when it is no longer required.
5. Website data and cookies
Our website may use essential cookies needed for forms, security and payment functions.
We use Google Search Console to understand how our website performs in Google search results. It provides search-performance information and is not used by us to access passport details or completed application information.
We currently do not use Google Analytics or advertising pixels.
6. Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access.
7. Your rights
Depending on applicable data protection law, you may have the right to request:
Access to your personal information.
Correction of inaccurate information.
Deletion of information.
Restriction of or objection to processing.
Transfer of information you provided.
Some rights may be limited where information must be retained for legal, accounting or dispute-resolution purposes.
To make a request, email [email protected].
8. Changes to this policy
We may update this Privacy Policy when our services or information-handling practices change. The latest version will be published on this page.